The feature enables enterprises to get call-back requests from customers that might miss an important call. After a successful early access program, the feature is live and has experienced initial good response among consumer brands, automobiles, real estate, fintech, and other sectors as part of their business calling communication lifecycle.įor businesses to get actionable intent from their customers receiving calls, the "Call Me Back" capability is now live on the platform. "Video Caller ID" capability is now rolled out fully to enable branded, contextual videos to differentiate business Caller Identity from the rest.
In the effort to further build seamless CX (Customer Experience) among a large community of business customers, Truecaller has been working on developing new capabilities and agile experiences on the platform.
The offering has been well received by a wide range of well-known global and local brands and is the relatively fastest growing revenue stream for Truecaller. TfB's solutions are aimed at protecting business's brand and consumers from getting impacted by impersonation and fraud it also brings in contact center efficiency, reducing costs on the customer support front. TfB sees good traction across categories of businesses with use cases around service, support and fulfillment, ride-hailing, logistics and delivery, marketing and sales, security, and fraud management. In total TfB now has customers in 32 countries. Truecaller for Business, Truecallers enterprise offering, which was launched late 2020 has since inception onboarded a large spectrum of clients across different sectors in India and other focus markets like South Africa, Egypt, Malaysia, and Israel. The new capabilities significantly strengthen Truecallers current enterprise offering. Improvements have also been made to the platform to be able to onboard new clients faster. 26, 2022 /PRNewswire/ - Truecaller for Business ("TfB"), Truecallers enterprise offering, is now launching several enhanced features like "Video Caller ID", "Call Me back-function", "Call Ratings" and "Surveys".
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